MEET THE TEAM

Opteon AMC is made up of more than 200 customer-centric team members working to make business more personal.  We are a diverse group of individuals with a single goal—to deliver the absolute best customer experience on every appraisal, every time.  Get to know our team:

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Chris Knight

Chief Executive Officer

Chief Executive Officer

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Chris Knight

Chris-1

Chief Executive Officer



Gabriel Hern

Gabriel Hern

President

President

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  • Gabriel Hern

Gabriel Hern

Gabriel Hern

President

Gabriel Hern is President at Apex Appraisal Service. He is responsible for driving innovation, long-term strategic growth, and overseeing all facets of Apex’s business. Prior to joining Apex, Gabriel served in various leadership roles. His experience includes oversight of sales, operations, and alliance development in green logistic vehicles for commercial fleets and at a private investment firm. He also has more than a decade of experience in the mortgage industry as the owner and CEO of Arrowhead Mortgage and as Branch Manager and Originator for Golf Savings Bank (Umpqua Bank). Since joining Apex in 2016, Gabriel has spearheaded numerous initiatives including developing B2B sales and marketing strategies, technology integration and innovation, national lender partnerships, and client satisfaction. Gabriel has a huge heart for charity, is actively involved in his community and is an advocate for foster care and adoption. Gabriel and his wife have 6 kids and they enjoy spending time going on adventures, traveling and attending sporting events.



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Greg Bernstein

EVP of Operations

EVP of Operations

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  • Greg Bernstein

Greg Bernstein

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EVP of Operations

Greg Bernstein is EVP of Operations at Apex Appraisal Service. Prior to merging with Apex in 2018, Greg managed multiple companies in the real estate industry before founding Value Trend Solutions (VTS) in 2009. Serving as the organization’s Managing Partner, Greg helped to position VTS for long term success which led to an eventual partnership with Apex. In his current capacity, Greg continues his focus on sustainable financial health, responsible growth, operational excellence, and corporate culture. Greg has earned both an undergraduate degree and an MBA from Arizona State University and has more than 15 years of experience in real estate. He also serves on the Advisory Council for the non-profit, Care Fund.



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Amber Reyna

EVP of Customer Experience

EVP of Customer Experience

Amber Reyna

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EVP of Customer Experience

Amber Reyna is EVP of Customer Experience at Apex Appraisal Service and oversees brand management, marketing, and growth initiatives. Amber was previously at Value Trend Solutions where she worked in a similar capacity. She brings nearly 20 years of expertise including her time as VP of Operations & Business Development at Josephs Appraisal Group. Outside of the appraisal industry, Amber was part of the senior leadership team for a worldwide facilities management organization where she provided strategic direction for 4 business verticals including marketing, sales, training, and software / product development. Her direction led to their global expansion among multiple Fortune 500 clients throughout the U.S, Latin America, Singapore and the U.K. Amber sits on the Advisory Council and is an active marketing committee member for the non-profit, Care Fund. Amber enjoys running, yoga, and activities with her husband and their 3 boys.



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Jennifer Maccano

EVP of Human Resources

EVP of Human Resources

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  • Jennifer Maccano

Jennifer Maccano

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EVP of Human Resources

Jennifer Maccano is the EVP of Human Resources for Apex Appraisal Service where she ensures HR compliance and serves as an advocate for employees. Jennifer has more than 15 years of experience in people management, specifically within the Real Estate Appraisal Industry. She specializes in building and sustaining a great company culture with an emphasis on employee coaching and development. Jennifer’s fundamental belief that happy employees are productive employees motivates her to help individuals reach their greatest potential. Outside of work, Jennifer has been serving as a Peoria Unified School District (PTSO) School Liaison for the past 5 years to help improve communication between district and parents.



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Joel Gallon

EVP of Finance

EVP of Finance

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Joel Gallon

joel

EVP of Finance



Veronica

Veronica Chacon

General Counsel

General Counsel

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Veronica Chacon

Veronica

General Counsel



 

Our Departments

Caleb Allen Caleb Allen

Caleb Allen

Sales Executive

Pacific Northwest Region

Caleb Allen

Caleb Allen

Sales Executive

Caleb Allen is a National Sales Executive as the Pacific Northwest Regional Sales Director. For almost two decades, he has built a career in business development and relationship management. Caleb understands our industry and brings with him over ten years of experience in the lending world; starting as an originator and moving into various management positions with Mann Mortgage and Fairway Independent Mortgage. During this time, his greatest measurable success has come as a result of the direct focus on developing satisfying, long-term collaborations with clients in a very real, authentic manner. This sort of trust is earned and has been the hallmark of his career over the years. Caleb resides in Western Washington with his wife Kristal and their four children. He enjoys eating good food, surfing, snowboarding, kite-boarding, a good soccer match and his Chargers!

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Dave Houseman

SVP of Client Relations

SVP of Client Relations

Dave Houseman

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SVP of Client Relations

Dave Houseman is the SVP of Client Relations at Apex. His experience includes managing, creating, and implementing results-oriented processes and procedures for Finance of America Mortgage’s appraisal department. Throughout his 8-year tenure there, Dave developed a vendor management strategy that not only supported FAM’s explosive growth, but also led the industry in compliance. Under Dave’s leadership, FAM received zero violations and scored the highest levels (90%+) on more than 60 audits. He chose to join Apex because out of the 21 appraisal management companies that Dave managed, Apex never had a single compliance violation and delivered the highest level of quality, integrity and service. Dave and his wife have 5 children and 6 grandchildren. They love to travel, attend sporting events, visit amusement parks around the world, and volunteer for charity events/fundraisers that benefit many local charities and organizations such as Wounded Warriors, Cancer Foundation, and SAC Food Locker.

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Jennifer Hillier

Sales Executive

Southwest Region

Jennifer Hillier

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Sales Executive

Jennifer is a National Sales Executive at Apex Appraisal Service with a focus on Arizona, Colorado, New Mexico and Utah. Jennifer brings with her a diverse combination of experiences in the legal, marketing/public relations, and real estate industry. Since 2006, she has been a licensed residential real estate agent and has held branch and sales management positions for two of the largest national broker brands in the country. She has coached and trained hundreds of agents, helped build large real estate teams, and consulted with broker/owners regarding operations, recruiting, and retention programs. Jennifer volunteers as the Development Committee Chair for the Care Fund and is a Board of Director on the Kierland Community Alliance. Outside of work, Jennifer is an avid sports enthusiast, artist, and podcast/book junkie. She enjoys spending time with her husband of over 25 years, her 2 adult sons, and their German Shepherd, Leyla.

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Kyle Krueger

Marketing Manager

Marketing Manager

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Kyle Krueger

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Marketing Manager

Steve Casazza Steve Casazza

Steve Casazza

VP of National Business Development

VP of National Business Development

Steve Casazza

Steve Casazza

VP of National Business Development

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Geneva Torrez

Director of Vendor Management

Director of Vendor Management

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Geneva Torrez

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Director of Vendor Management

Canva Design DAENT1s_AdY Jay Josephs

Jay Josephs

Founder & Chief Review Appraiser

Sports Enthusiast

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Jay Josephs

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Founder & Chief Review Appraiser

Nancy Rich Nancy Rich

Nancy Rich

Appraiser Panel Coordinator

Appraiser Panel Coordinator

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Nancy Rich

Nancy Rich

Appraiser Panel Coordinator

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Roger Partridge

Chief Review Appraiser

Chief Review Appraiser

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Roger Partridge

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Chief Review Appraiser

Angela Monroy Angela Monroy

Angela Monroy

Operations Manager

Operations Manager

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Angela Monroy

Angela Monroy

Operations Manager

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April Souza

Customer Support Team Lead

Team Everest

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April Souza

April_A-300x300

Customer Support Team Lead

Danny Ortiz Danny Ortiz

Danny Ortiz

Customer Support Team Lead

Willis Superfan

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Danny Ortiz

Danny Ortiz

Customer Support Team Lead

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James Henley

Director of Operations

West

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James Henley

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Director of Operations

Jessica Davis Jessica Davis

Jessica Davis

Quality Control Specialist

Avid Book Reader

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Jessica Davis

Jessica Davis

Quality Control Specialist

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Jessica Gayther

Customer Support Team Lead

Team Denali

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Jessica Gayther

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Customer Support Team Lead

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Joanna Sanchez

Customer Support Team Lead

Wise Owl

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Joanna Sanchez

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Customer Support Team Lead

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Kayley Hill

Customer Support Team Lead

Team Rainier

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Kayley Hill

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Customer Support Team Lead

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Natalie Dickerson

Customer Support Team Lead

Team Matterhorn

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Natalie Dickerson

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Customer Support Team Lead

Natalie Medeiros Natalie Medeiros

Natalie Medeiros

Quality Control Specialist

Quality Control Specialist

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Natalie Medeiros

Natalie Medeiros

Quality Control Specialist

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Nicole Garretson

Senior Support Specialist & Coporate Culture Manager

Senior Support Specialist & Coporate Culture Manager

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Nicole Garretson

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Senior Support Specialist & Coporate Culture Manager

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Rachel Sabbagh

Customer Support Team Lead

Team Olympus

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Rachel Sabbagh

rachel (1)

Customer Support Team Lead

Chasity Smith Chasity Smith

Chasity Smith

Quality Control Specialist

Pretty in Ink

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Chasity Smith

Chasity Smith

Quality Control Specialist

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Jennifer Fleming

VP of Quality Control

VP of Quality Control

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  • Jennifer Fleming

Jennifer Fleming

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VP of Quality Control

Jennifer Fleming is Apex’s Vice President of Quality Control. She manages a team of highly competent QC specialists and the workflow for our review appraisers. Jennifer has been with the company for nearly 10 years and helped develop the Quality Department from the ground up. Her proven track record of training, developing, and managing her team has resulted in an industry-leading controllable revision rate between 5 and 10%! Jennifer is the primary expert for up-to-date appraisal guidelines and attends continuing education classes for USPAP, FHA, and FNMA, among others. She has earned the respect of clients, appraisers, and team members who consult her on questions regarding quality control standards, compliance, escalated issues, and appraisal disputes. Her knowledge and expertise ensures the highest level of quality and compliance while reducing risk to our clients.

Marissa Medeiros Marissa Medeiros

Marissa Medeiros

Quality Control Specialist

Pop! Star

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Marissa Medeiros

Marissa Medeiros

Quality Control Specialist

MaryAnn Keyser MaryAnn Keyser

MaryAnn Keyser

Quality Control Specialist

Film Director

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MaryAnn Keyser

MaryAnn Keyser

Quality Control Specialist

Roberta Candela Roberta Candela

Roberta Candela

Quality Control Specialist

Quality Control Specialist

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Roberta Candela

Roberta Candela

Quality Control Specialist

Aamber Smith Aamber Smith

Aamber Smith

Assistant Financial Controller

Hockey Howler

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Aamber Smith

Aamber Smith

Assistant Financial Controller

Lindsey Bateman Lindsey Bateman

Lindsey Bateman

Accounting & Licensing Specialist

Accounting & Licensing Specialist

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Lindsey Bateman

Lindsey Bateman

Accounting & Licensing Specialist

Shannon Romes Shannon Romes

Shannon Romes

Quality Control Specialist

Quality Control Specialist

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Shannon Romes

Shannon Romes

Quality Control Specialist

Staci Thomas Staci Thomas

Staci Thomas

Assistant Manager of Quality Control

Assistant Manager of Quality Control

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Staci Thomas

Staci Thomas

Assistant Manager of Quality Control

Vicki Brownell Vicki Brownell

Vicki Brownell

Escalations / Client Direc

Pooh Bear Snuggler

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Vicki Brownell

Vicki Brownell

Escalations / Client Direc

Amanda Foster Amanda Foster

Amanda Foster

Executive Assistant/Marketing

Executive Assistant/Marketing

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Amanda Foster

Amanda Foster

Executive Assistant/Marketing

Clint Reinhardt Clint Reinhardt

Clint Reinhardt

VP of National Business Development

VP of National Business Development

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Clint Reinhardt

Clint Reinhardt

VP of National Business Development

Bob Gans Bob Gans

Bob Gans

Sales Executive

Northern Region

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Bob Gans

Bob Gans

Sales Executive

Denise Neely Denise Neely

Denise Neely

Sales Executive

Southern Region

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Denise Neely

Denise Neely

Sales Executive

Jim Flood Jim Flood

Jim Flood

Sales Executive

Southeast Region

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Jim Flood

Jim Flood

Sales Executive

A McIntyre A McIntyre

Amanda McIntyre

Director of Operations

East

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Amanda McIntyre

A McIntyre

Director of Operations

Sara Fletcher Sara Fletcher

Sara Fletcher

Project Manager

Project Manager

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Sara Fletcher

Sara Fletcher

Project Manager

K Muneio K Muneio

Kathy Muneio

Director of Regulatory Affairs

Director of Regulatory Affairs

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Kathy Muneio

K Muneio

Director of Regulatory Affairs

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William Fall

U.S. Advisory Board Member

U.S. Advisory Board Member

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William Fall

W Fall

U.S. Advisory Board Member

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Tim Hamilton

U.S. Advisory Board Member

U.S. Advisory Board Member

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Tim Hamilton

Tim_Profile_Pic_2020

U.S. Advisory Board Member

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Rebecca Lewis

Customer Support Team Lead

Team Fuji

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Rebecca Lewis

MicrosoftTeams-image (11)

Customer Support Team Lead

Erykah Castro Erykah Castro

Erykah Castro

Customer Support Team Lead

Team Kilauea

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Erykah Castro

Erykah Castro

Customer Support Team Lead

Joanna Sanchez Joanna Sanchez

Joanna Sanchez

Customer Support Team Lead

Team Shasta

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Joanna Sanchez

Joanna Sanchez

Customer Support Team Lead

N Brazeau N Brazeau

Nicki Brazeau

Accounting Department & Human Resources Manager

Accounting Department & Human Resources Manager

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Nicki Brazeau

N Brazeau

Accounting Department & Human Resources Manager

D. Raskin D. Raskin

David Raskin

Chief Appraiser

Chief Appraiser

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David Raskin

D. Raskin

Chief Appraiser

J. Palmire J. Palmire

Jamie Palmire

Chief Appraiser

Chief Appraiser

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Jamie Palmire

J. Palmire

Chief Appraiser

We Give Back

We are passionate about supporting charitable organizations that help children, families, veterans, and communities in need. As part of our commitment to giving back, we offer paid Volunteer Time Off (VTO) so that Opteon team members can support causes that matter most to them.  We believe that being part of the business community comes with a responsibility to give back. Here’s what we’ve been up to these last 18-months:

Safe Harbor

Safe Harbor

As foster parents themselves, Opteon US Advisory Board Member Tim Hamilton and his wife Cathy are highly involved in the success of Safe Harbor. The organization provides hope for children in foster care who are coming out of very difficult circumstances.  Families who commit to caring for a traumatized child receive specialized assistance, support, education, and service to ensure placement stability and a secure home that will be a Safe Harbor.

Visit Safe Harbor Website

Care Fund

Care Fund

As an active member of Care Fund’s Advisory Council, Opteon team members in Arizona regularly volunteer their time to raise money and awareness for families needing mortgage or rent assistance during a child’s extended health crisis. We believe that no family should have to choose between caring for their child or working to pay their mortgage. As part of our commitment, a portion of every appraisal management fee in Arizona is donated monthly to support Care Fund.

Visit Care Fund Website

Apex Golf Tournament

Apex Golf Tournament

In 2019, we hosted (under our former name, Apex) an inaugural golf tournament and mortgage mixer to raise money for several of our favorite charities near Opteon's California office. We are passionate about helping improve the foster care system and making it easier and more manageable to provide long-term lasting care for kids needing families.

If you’d like to participate or sponsor next year, please contact ApexCares@apexone.com.

Vist Apex Golf Tournament Website

Autism Speaks

Autism Speaks

A former-employee and continued friend is a father to a son with autistic superpowers that allow him to see, hear, smell and feel things at an extraordinarily heightened level. Team members at Apex support Autism Speaks for their advocacy of individuals with autism and families like our friend. Autism Speaks also works to increase appreciation for these autistic superpowers and advance research into causes and better support of autism

Visit Autism Speaks Website

The Taylor House

The Taylor House

One of our former team members came from The Taylor House! This remarkable organization helps young women who age out of foster care and are suddenly considered adults at the age of 18. The Taylor House helps these at-risk youth transition into adulthood and become well-rounded, self-sufficient, confident adults who are empowered with the tools and life skills needed to step out on their own and enrich our communities.

Visit Taylor House Website

Allegiant Giving

Allegiant Giving

We are proud to support veterans through our annual involvement in the Alpine Cares Golf Tournament. The event allows Allegiant Giving to purchase Action Track Chairs for veterans who have sustained serious injuries and/or can no longer enjoy outdoor activities because of age. These remarkable chairs allow previously immobile veterans to hunt, fish, camp, pull their children on a sled in the snow, tow a kayak to the water’s edge, or even walk their daughter down the aisle at her beach wedding.

Visit Allegiant Gives Website