Our Story

Apex

Apex Appraisal Service

Apex Appraisal Service was originally founded by certified appraiser, Tim Hamilton.

Apex

Tim began

Tim began as a partner with a small local appraisal company in Northern California.

Apex

Fee Shop

Eventually, he opened his own fee shop.

Apex

Capitol

In 2009, there were new and changing regulations within the mortgage industry.

Apex

USA

At that time, Tim refocused his efforts to build a national appraisal management company.

Apex

Building

Nearly 10 years later, Apex met an AMC with similar values and complementary strengths.

Apex

Handshake

In 2018, Apex merged business operations with Value Trend Solutions based in Phoenix, Arizona.

Apex

opteon-logo-1

In 2019, Apex partnered with international valuation provider, Opteon.

Apex

AscentLogo

In 2020, Apex released a new and improved custom appraisal management software, Ascent.

Apex

Home

In 2020, Apex began developing a revolutionary appraisal platform under the Opteon U.S.A. umbrella.

Apex

Mind Map

Apex’s goal is to offer real-time, same-day appraisals.

Apex

Guarantee

Join us as we speed up turn times, improve quality and service, and keep qualified appraisers in the field!

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MEET THE TEAM

Apex is made up of 73 customer-centric team members working to make business more personal.  We are a diverse group of individuals with a single goal—to deliver the absolute best customer experience on every appraisal, every time.  Get to know our team:

Tim Hamilton

Tim Hamilton

US Advisory Board Member

US Advisory Board Member

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  • Tim Hamilton

Tim Hamilton

Tim Hamilton

US Advisory Board Member

Tim Hamilton is Owner and President of Apex Appraisal Service. Tim is also a Certified Appraiser with more than 17 years of experience. Since Apex’s inception in 2009, Tim has overseen staff growth, mergers and strategic partnerships, and national expansion of services across all 50 states. Tim has developed and maintained exceptional relationships with the clients he serves and continues to be influential in his business and community. Tim has a respected reputation that yields organic business opportunities locally and nationally. Tim is passionate about humanitarian and social drives and is a key contributor in efforts to support local and national non-profit charities such as Families for Children and Taylor House.

Gabriel Hern

Gabriel Hern

Chief Executive Officer

Chief Executive Officer

Gabriel Hern

Gabriel Hern

Chief Executive Officer

Gabriel Hern is Chief Executive Officer at Apex Appraisal Service. He is responsible for driving innovation, long-term strategic growth, and overseeing all facets of Apex’s business. Prior to joining Apex, Gabriel served in various leadership roles. His experience includes oversight of sales, operations, and alliance development in green logistic vehicles for commercial fleets and at a private investment firm. He also has more than a decade of experience in the mortgage industry as the owner and CEO of Arrowhead Mortgage and as Branch Manager and Originator for Golf Savings Bank (Umpqua Bank). Since joining Apex in 2016, Gabriel has spearheaded numerous initiatives including developing B2B sales and marketing strategies, technology integration and innovation, national lender partnerships, and client satisfaction. Gabriel has a huge heart for charity, is actively involved in his community and is an advocate for foster care and adoption. Gabriel and his wife have 6 kids and they enjoy spending time going on adventures, traveling and attending sporting events.

Greg Bernstein Greg Bernstein

Greg Bernstein

Chief Operating Officer

ASU Football Fanatic

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Greg Bernstein

Greg Bernstein

Chief Operating Officer

Greg Bernstein is Chief Operations Officer at Apex Appraisal Service. Prior to merging with Apex in 2018, Greg managed multiple companies in the real estate industry before founding Value Trend Solutions (VTS) in 2009. Serving as the organization’s Managing Partner, Greg helped to position VTS for long term success which led to an eventual partnership with Apex. In his current capacity, Greg continues his focus on sustainable financial health, responsible growth, operational excellence, and corporate culture. Greg has earned both an undergraduate degree and an MBA from Arizona State University and has more than 15 years of experience in real estate. He also serves on the Advisory Council for the non-profit, Care Fund.

Amber Reyna Amber Reyna

Amber Reyna

Chief Customer Officer

Road Runner

Amber Reyna

Amber Reyna

Chief Customer Officer

Amber Reyna is Vice President of Marketing & Business Development at Apex Appraisal Service and oversees brand management, marketing, and growth initiatives. Amber was previously at Value Trend Solutions where she worked in a similar capacity. She brings nearly 20 years of expertise including her time as VP of Operations & Business Development at Josephs Appraisal Group. Outside of the appraisal industry, Amber was part of the senior leadership team for a worldwide facilities management organization where she provided strategic direction for 4 business verticals including marketing, sales, training, and software / product development. Her direction led to their global expansion among multiple Fortune 500 clients throughout the U.S, Latin America, Singapore and the U.K. Amber sits on the Advisory Council and is an active marketing committee member for the non-profit, Care Fund. Amber enjoys running, yoga, and activities with her husband and their 3 boys.

Our Departments

Caleb Allen Caleb Allen

Caleb Allen

National Sales Executive

National Sales Executive

Caleb Allen

Caleb Allen

National Sales Executive

Caleb Allen is a National Sales Executive as the Pacific Northwest Regional Sales Director. For almost two decades, he has built a career in business development and relationship management. Caleb understands our industry and brings with him over ten years of experience in the lending world; starting as an originator and moving into various management positions with Mann Mortgage and Fairway Independent Mortgage. During this time, his greatest measurable success has come as a result of the direct focus on developing satisfying, long-term collaborations with clients in a very real, authentic manner. This sort of trust is earned and has been the hallmark of his career over the years. Caleb resides in Western Washington with his wife Kristal and their four children. He enjoys eating good food, surfing, snowboarding, kite-boarding, a good soccer match and his Chargers!

Dave Houseman Dave Houseman

Dave Houseman

VP of Client Relations

Rams Fan

Dave Houseman

Dave Houseman

VP of Client Relations

Dave Houseman is the Vice President of Customer Relations at Apex. His experience includes managing, creating, and implementing results-oriented processes and procedures for Finance of America Mortgage’s appraisal department. Throughout his 8-year tenure there, Dave developed a vendor management strategy that not only supported FAM’s explosive growth, but also led the industry in compliance. Under Dave’s leadership, FAM received zero violations and scored the highest levels (90%+) on more than 60 audits. He chose to join Apex because out of the 21 appraisal management companies that Dave managed, Apex never had a single compliance violation and delivered the highest level of quality, integrity and service. Dave and his wife have 5 children and 6 grandchildren. They love to travel, attend sporting events, visit amusement parks around the world, and volunteer for charity events/fundraisers that benefit many local charities and organizations such as Wounded Warriors, Cancer Foundation, and SAC Food Locker.

Jennifer Hillier Jennifer Hillier

Jennifer Hillier

National Sales Executive

Awe-inspiring Artist

Jennifer Hillier

Jennifer Hillier

National Sales Executive

Jennifer is a National Sales Executive at Apex Appraisal Service with a focus on Arizona, Colorado, New Mexico and Utah. Jennifer brings with her a diverse combination of experiences in the legal, marketing/public relations, and real estate industry. Since 2006, she has been a licensed residential real estate agent and has held branch and sales management positions for two of the largest national broker brands in the country. She has coached and trained hundreds of agents, helped build large real estate teams, and consulted with broker/owners regarding operations, recruiting, and retention programs. Jennifer volunteers as the Development Committee Chair for the Care Fund and is a Board of Director on the Kierland Community Alliance. Outside of work, Jennifer is an avid sports enthusiast, artist, and podcast/book junkie. She enjoys spending time with her husband of over 25 years, her 2 adult sons, and their German Shepherd, Leyla.

Kyle Krueger Kyle Krueger

Kyle Krueger

Marketing Technology Specialist

Hardcore Gamer

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Kyle Krueger

Kyle Krueger

Marketing Technology Specialist

Steve Casazza Steve Casazza

Steve Casazza

National Sales Executive

National Sales Executive

Steve Casazza

Steve Casazza

National Sales Executive

Geneva Torrez Geneva Torrez

Geneva Torrez

Appraiser Panel Manager

Purebred Bronco

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Geneva Torrez

Geneva Torrez

Appraiser Panel Manager

Jay Josephs Jay Josephs

Jay Josephs

Founder & Chief Review Appraiser

Sports Enthusiast

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Jay Josephs

Jay Josephs

Founder & Chief Review Appraiser

Kristine Swanson Kristine Swanson

Kristine Swanson

Senior Review Appraiser

Senior Review Appraiser

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Kristine Swanson

Kristine Swanson

Senior Review Appraiser

Marc Mather Marc Mather

Marc Mather

Staff Appraiser

Black Diamond Skier

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Marc Mather

Marc Mather

Staff Appraiser

Nancy Rich Nancy Rich

Nancy Rich

Appraiser Panel Coordinator

Appraiser Panel Coordinator

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Nancy Rich

Nancy Rich

Appraiser Panel Coordinator

Roger Partridge Roger Partridge

Roger Partridge

Chief Review Appraiser

Avid Golfer

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Roger Partridge

Roger Partridge

Chief Review Appraiser

Aimee Forsha Aimee-Forsha-life-Final-300x300

Aimee Forsha

Customer Support Specialist

Pegasister

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Aimee Forsha

Aimee Forsha

Customer Support Specialist

Amber Tokay Amber Tokay

Amber Tokay

Customer Support Specialist

Red Wings Worshiper

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Amber Tokay

Amber Tokay

Customer Support Specialist

Angela Monroy Angela Monroy

Angela Monroy

Escalations Manager

Crafting Queen

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Angela Monroy

Angela Monroy

Escalations Manager

Anthony Husar Anthony Husar

Anthony Husar

Customer Support Specialist

Chicago Sports Buff

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Anthony Husar

Anthony Husar

Customer Support Specialist

April Souza April Souza

April Souza

Senior Support Specialist

Polyjuicer

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April Souza

April Souza

Senior Support Specialist

Ashley Alderson Ashley Alderson

Ashley Alderson

Customer Support Specialist

Minister of Magic

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Ashley Alderson

Ashley Alderson

Customer Support Specialist

Ashley Davis Ashley Davis

Ashley Davis

Customer Support Specialist

Customer Support Specialist

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Ashley Davis

Ashley Davis

Customer Support Specialist

Baylea Barlow Baylea Barlow

Baylea Barlow

Customer Support Specialist

Food Junkie

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Baylea Barlow

Baylea Barlow

Customer Support Specialist

Brenda Cuellar Brenda Cuellar

Brenda Cuellar

Customer Support Specialist

Enigmatic Writer

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Brenda Cuellar

Brenda Cuellar

Customer Support Specialist

Candice Spencer Candice Spencer

Candice Spencer

Customer Support Specialist

Customer Support Specialist

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Candice Spencer

Candice Spencer

Customer Support Specialist

Christina Marzigliano Christina Marzigliano

Christina Marzigliano

Customer Support Specialist

Customer Support Specialist

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Christina Marzigliano

Christina Marzigliano

Customer Support Specialist

Christine Sanchez Christine Sanchez

Christine Sanchez

Customer Support Specialist

Half-blood Princess

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Christine Sanchez

Christine Sanchez

Customer Support Specialist

Ciera Martinez Ciera Martinez

Ciera Martinez

Customer Support Specialist

Heart of Gold

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Ciera Martinez

Ciera Martinez

Customer Support Specialist

Danny Ortiz Danny Ortiz

Danny Ortiz

Senior Support Specialist

Willis Superfan

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Danny Ortiz

Danny Ortiz

Senior Support Specialist

David Girvin David Girvin

David Girvin

Customer Support Specialist

Raider Nation Member

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David Girvin

David Girvin

Customer Support Specialist

Dylan Henley Dylan Henley

Dylan Henley

Customer Support Specialist

Customer Support Specialist

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Dylan Henley

Dylan Henley

Customer Support Specialist

Erykah Castro Erykah Castro

Erykah Castro

Customer Support Specialist

Customer Support Specialist

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Erykah Castro

Erykah Castro

Customer Support Specialist

James Henley James Henley

James Henley

Branch Operations Manager - CA

King of Dad Jokes

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James Henley

James Henley

Branch Operations Manager - CA

Jennifer Ortiz Jennifer Ortiz

Jennifer Ortiz

Customer Support Specialist

Customer Support Specialist

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Jennifer Ortiz

Jennifer Ortiz

Customer Support Specialist

Jessica Davis Jessica Davis

Jessica Davis

Customer Support Specialist

Avid Book Reader

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Jessica Davis

Jessica Davis

Customer Support Specialist

Jessica Gayther Jessica Gayther

Jessica Gayther

Customer Support Specialist & Office Culture Manager

Jedi Knight

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Jessica Gayther

Jessica Gayther

Customer Support Specialist & Office Culture Manager

Jesper Scherdin Jesper Scherdin

Jesper Scherdin

Customer Support Specialist

Gaming Greninja

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Jesper Scherdin

Jesper Scherdin

Customer Support Specialist

Joanna Sanchez Joanna Sanchez

Joanna Sanchez

Customer Support Specialist

Wise Owl

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Joanna Sanchez

Joanna Sanchez

Customer Support Specialist

Justin Van Vleet Justin Van Vleet

Justin Van Vleet

Customer Support Specialist

Customer Support Specialist

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Justin Van Vleet

Justin Van Vleet

Customer Support Specialist

Kayley Hill Kayley Hill

Kayley Hill

Customer Support Specialist

Fantasy Fangirl

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Kayley Hill

Kayley Hill

Customer Support Specialist

Kitty Cha Kitty Cha

Kitty Cha

Customer Support Specialist

Customer Support Specialist

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Kitty Cha

Kitty Cha

Customer Support Specialist

Kristie Hatfield Kristie Hatfield

Kristie Hatfield

Customer Support Specialist

Customer Support Specialist

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Kristie Hatfield

Kristie Hatfield

Customer Support Specialist

Latesia Davis Latesia Davis

Latesia Davis

Customer Support Specialist

Customer Support Specialist

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Latesia Davis

Latesia Davis

Customer Support Specialist

Natalie Dickerson Natalie Dickerson

Natalie Dickerson

Customer Support Specialist

DIY Diva

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Natalie Dickerson

Natalie Dickerson

Customer Support Specialist

Natalie Medeiros Natalie Medeiros

Natalie Medeiros

Quality Control Specialist

Quality Control Specialist

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Natalie Medeiros

Natalie Medeiros

Quality Control Specialist

Nicole Garretson Nicole Garretson

Nicole Garretson

Senior Support Specialist & Coporate Culture Manager

Music Maven

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Nicole Garretson

Nicole Garretson

Senior Support Specialist & Coporate Culture Manager

Rachel Sabbagh Rachel Sabbagh

Rachel Sabbagh

Receptionist

Receptionist

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Rachel Sabbagh

Rachel Sabbagh

Receptionist

Robert Sanchez Robert Sanchez

Robert Sanchez

Customer Support Specialist

Lakers Fan

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Robert Sanchez

Robert Sanchez

Customer Support Specialist

Victoria Benites Victoria Benites

Victoria Benites

Lead Customer Support Specialist

Potterhead

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Victoria Benites

Victoria Benites

Lead Customer Support Specialist

Zach Thoma Zach Thoma

Zach Thoma

Branch Operations Manager - AZ

Fantasy Football Champ

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Zach Thoma

Zach Thoma

Branch Operations Manager - AZ

Chasity Smith Chasity Smith

Chasity Smith

Quality Control Specialist

Pretty in Ink

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Chasity Smith

Chasity Smith

Quality Control Specialist

Jennifer Fleming Jennifer Fleming

Jennifer Fleming

Vice President of Quality Control

Flower Goddess

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  • Jennifer Fleming

Jennifer Fleming

Jennifer Fleming

Vice President of Quality Control

Jennifer Fleming is Apex’s Vice President of Quality Control. She manages a team of highly competent QC specialists and the workflow for our review appraisers. Jennifer has been with the company for nearly 10 years and helped develop the Quality Department from the ground up. Her proven track record of training, developing, and managing her team has resulted in an industry-leading controllable revision rate between 5 and 10%! Jennifer is the primary expert for up-to-date appraisal guidelines and attends continuing education classes for USPAP, FHA, and FNMA, among others. She has earned the respect of clients, appraisers, and team members who consult her on questions regarding quality control standards, compliance, escalated issues, and appraisal disputes. Her knowledge and expertise ensures the highest level of quality and compliance while reducing risk to our clients.

Marissa Medeiros Marissa Medeiros

Marissa Medeiros

Quality Control Specialist

Pop! Star

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Marissa Medeiros

Marissa Medeiros

Quality Control Specialist

MaryAnn Keyser MaryAnn Keyser

MaryAnn Keyser

Quality Control Specialist

Film Director

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MaryAnn Keyser

MaryAnn Keyser

Quality Control Specialist

Roberta Candela Roberta Candela

Roberta Candela

Quality Control Specialist

Quality Control Specialist

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Roberta Candela

Roberta Candela

Quality Control Specialist

Aamber Smith Aamber Smith

Aamber Smith

Assistant Financial Controller

Hockey Howler

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Aamber Smith

Aamber Smith

Assistant Financial Controller

Joel Gallon Joel Gallon

Joel Gallon

Financial Controller

Financial Controller

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Joel Gallon

Joel Gallon

Financial Controller

Lindsey Bateman Lindsey Bateman

Lindsey Bateman

Accounting & Licensing Specialist

Accounting & Licensing Specialist

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Lindsey Bateman

Lindsey Bateman

Accounting & Licensing Specialist

Jennifer Maccano Jennifer Maccano

Jennifer Maccano

VP of Human Resources

People Guru

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Jennifer Maccano

Jennifer Maccano

VP of Human Resources

Shannon Romes Shannon Romes

Shannon Romes

Quality Control Specialist

Quality Control Specialist

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Shannon Romes

Shannon Romes

Quality Control Specialist

Staci Thomas Staci Thomas

Staci Thomas

Quality Control Specialist

Beach Bum

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Staci Thomas

Staci Thomas

Quality Control Specialist

Vicki Brownell Vicki Brownell

Vicki Brownell

Quality Control Specialist

Pooh Bear Snuggler

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Vicki Brownell

Vicki Brownell

Quality Control Specialist

Emily Fuqua Emily Fuqua

Emily Fuqua

Customer Support Specialist

Customer Support Specialist

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Emily Fuqua

Emily Fuqua

Customer Support Specialist

Darlene Jimenez Darlene Jimenez

Darlene Jimenez

Customer Support Specialist

Customer Support Specialist

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Darlene Jimenez

Darlene Jimenez

Customer Support Specialist

Kody Hinson Kody Hinson

Kody Hinson

Customer Support Specialist

Customer Support Specialist

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Kody Hinson

Kody Hinson

Customer Support Specialist

Amanda Foster Amanda Foster

Amanda Foster

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Amanda Foster

Amanda Foster

We Give Back

We are passionate about supporting charitable organizations that help children, families, veterans, and communities in need. As part of our commitment to giving back, we offer paid Volunteer Time Off (VTO) so that Apex team members can support causes that matter most to them.  We believe that being part of the business community comes with a responsibility to give back. Here’s what we’ve been up to these last 18-months:

Safe Harbor

Safe Harbor

As foster parents themselves, Apex Owner Tim Hamilton and his wife Cathy are highly involved in the success of Safe Harbor. The organization provides hope for children in foster care who are coming out of very difficult circumstances.  Families who commit to caring for a traumatized child receive specialized assistance, support, education, and service to ensure placement stability and a secure home that will be a Safe Harbor for these children.

Visit Safe Harbor Website

Care Fund

Care Fund

As an active member of Care Fund’s Advisory Council, the VTS team at Apex regularly volunteers their time to raise money and awareness for families needing mortgage or rent assistance during a child’s extended health crisis. We believe that no family should have to choose between caring for their child or working to pay their mortgage. As part of our commitment, a portion of every appraisal management fee is donated monthly to support Care Fund.

Visit Care Fund Website

Apex Golf Tournament

Apex Golf Tournament

In 2019, Apex hosted its inaugural golf tournament and mortgage mixer to raise money for several of its favorite charities. Apex is passionate about helping improve the foster care system and making it easier and more manageable to provide long-term lasting care for kids needing families.

If you’d like to participate or sponsor next year, please contact ApexCares@apexone.com.

Vist Apex Golf Tournament Website

Autism Speaks

Autism Speaks

A former-employee and continued friend is a father to a son with autistic superpowers that allow him to see, hear, smell and feel things at an extraordinarily heightened level. Team members at Apex support Autism Speaks for their advocacy of individuals with autism and families like our friend. Autism Speaks also works to increase appreciation for these autistic superpowers and advance research into causes and better support of autism

Visit Autism Speaks Website

The Taylor House

The Taylor House

One of our very own Apex team members came from The Taylor House! This remarkable organization helps young women who age out of foster care and are suddenly considered adults at the age of 18. The Taylor House helps these at-risk youth transition into adulthood and become well-rounded, self-sufficient, confident adults who are empowered with the tools and life skills needed to step out on their own and enrich our communities.

Visit Taylor House Website

Allegiant Giving

Allegiant Giving

Apex is proud to support veterans through our annual involvement in the Alpine Cares Golf Tournament. The event allows Allegiant Giving to purchase Action Track Chairs for veterans who have sustained serious injuries and/or can no longer enjoy outdoor activities because of age. These remarkable chairs allow previously immobile veterans to hunt, fish, camp, pull their children on a sled in the snow, tow a kayak to the water’s edge, or even walk their daughter down the aisle at her beach wedding.

Visit Allegiant Gives Website

HOW CAN WE HELP?

We can customize an appraisal management solution to meet your company's unique needs.